Service 09 · Maintenance and hosting
Maintenance and hosting, with a person on shift.
We keep your hosting in your name, test updates before they go live and back up your site every day. A person from our team answers 24 hours a day, every day of the year.
24/7
a person from our team on shift, every day of the year
Every day
a backup off site, with a restore tested every month
Your name
on the domain, the DNS and the hosting
How we work
Eight steps, in this order.
The first four set everything up. The last four repeat for as long as you’re with us.
Ownership map
We list every account (domain, DNS, hosting, email and licenses) with its owner and renewal date. Anything not in your name, we move to you.
You get
A register of every account and its renewal date.
We need from you
Invitations to your accounts. You never have to share a password.
Health check
First, we take a backup and test it. Then we scan for malware and check versions, extensions, users and speed.
You get
A report with priorities, and a quote for anything outside the plan.
We need from you
Approval of removals and fixes.
Hosting
You get managed hosting in your name, with staging, SSL, CDN and a firewall. On Shopify, the platform hosts the store and we look after the rest. If you’re switching hosts, we migrate your site in a time window we agree on.
You get
A migration report, with checks before and after.
We need from you
The date and the time window.
Security
We turn on two-step login, keep access to a minimum and set up a firewall, vulnerability alerts, uptime monitoring and daily off-site backups.
You get
A security and backup plan, with who to call.
We need from you
A named emergency contact.
Updates
Every update runs first on a copy of your site. We check the pages and place a test order before anything goes live.
You get
A change log.
We need from you
Your preferred time window, and approval for major versions.
Incidents, 24/7
A person on shift answers day and night. If your site is hacked, we clean it, close the way in and ask Google for a review.
You get
An incident report: cause, fix and prevention.
We need from you
Nothing. We call you.
Monthly report
We report the updates we applied, the backups and the restore test, and uptime. You also see incidents and our response times, security findings and speed.
You get
The report, every month.
We need from you
Approval of the recommendations.
Quarterly review
We check who has access, run a restore drill and plan the next versions. If you ever leave, you get a full backup and every login.
You get
A handover pack, ready at any time.
We need from you
A short call each quarter.
What’s included
Looked after, day and night.
- Managed hosting in your name (WordPress, PrestaShop and other platforms), with staging, SSL, CDN and firewall
- Domain and DNS in your name, with renewal dates tracked
- A register of every account
- Daily backups off site, a monthly restore test and a copy when you ask
- Real-time order backups for stores
- Updates tested on a copy first, with a test order
- Security patches applied outside the regular cycle
- Malware scans, two-step login and user audits
- Cleanup if your site is hacked
- Uptime monitoring and a person on shift around the clock
- A monthly report and a quarterly review
- A handover pack: full backup, logins and documentation
Before you ask
The questions we hear most.
Who owns my domain and hosting?
You do. We’re invited users, and you can log in to everything on your own.
What if my site gets hacked?
The person on shift starts right away: we clean it, close the way in and ask Google for a review. Google’s review takes a few days for malware and up to several weeks for spam.
What if an update breaks my checkout?
Every update runs on a copy first, with a test order, and we take a backup minutes before it goes live.
Who answers at 3 a.m.?
A person from our team on shift, every day of the year.
How often do you back up, and can I have a copy?
Every day, off site, with a restore tested every month. You can ask for a copy at any time.
Get your price and date.
Tell us what you need. Before we start, we’ll send you the scope, the price and the delivery date in writing.
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